Returns and Refunds

What is your returns policy?

We accept returns on unused items if they are faulty or if a mistake has happened on our part, provided you contact us within 7 days of delivery.
Items must be in their original condition and packaging. As many of our pieces are handmade, curated or made especially for you, some exclusions apply.

How do I start a return?

Just send us a message with your order number and we’ll guide you through the return process.

Do you offer refunds?

Yes — for faulty goods or mistakes on our behalf, once we receive and inspect your returned item, we’ll issue a refund to your original payment method.
Please allow a few days for your bank to process it. We do not accept returns on jewellery unless it is faulty.

Are personalised items returnable?

Personalised or custom-made items are non-returnable unless they arrive faulty or we have made an error.

What if my item arrives damaged or incorrect?

Please contact us straight away with a photo and your order number.
We’ll put it right as quickly as possible.

Do I need to pay for return postage?

Return postage costs are the responsibility of the customer unless the item is faulty or we made an error.

Can I exchange an item?

Yes — if you need a different size or width, message us and we’ll help arrange an exchange where possible. Additional postage costs may apply.